Home Insurance provided by LV=

If you don’t already have one, you can register for your new LV= account.

Log in to your account to view and download your policy documents and view any saved quotes. If you don’t already have one, you can register for your new LV= account.

When you saved your quote or purchased your policy, you should have received an email from LV= with details of how to register to view any saved quotes. If the email isn't in your inbox, please check your spam or junk folders in case it's in there. If you still can't find it, you can re-set your password in My Account by clicking the ‘I’ve forgotten my password’ link.

Call the LV= claims team on: 0330 678 5000

For Text Phone first dial 18001. Calls will be recorded.

Before getting in touch to make a claim, it helps to have the following information to hand:

• Your policy number and documents
• As much information about the incident as you can gather
• A crime reference number for cases that involve crimes such as theft or vandalism (this number will be issued when you call the police to report the incident)

Lines are open as follows:

• Monday to Friday: 8am to 8pm
• Saturday: 8am to 4pm
• We are closed on Sundays and Bank Holidays

To make a complaint about a claim, call 0330 678 5000 (For Text Phone first dial 18001. Calls will be recorded. Lines open Monday - Friday 8am - 8pm, Saturday 8am - 4pm, Closed Sundays and Bank Holidays) or email homeclaimscomplaints@lv.co.uk and include your claims reference. Please also include your name, any useful policy information, your postcode and contact details, in your email..

You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk.

Everyone's home insurance excess is different. It varies depending on the type of claim you're making, your personal circumstances and how much voluntary excess you agreed to when you bought your insurance.

To find out how much you might have to pay if you had to make a claim, please check the document pack that was sent you when you purchased your policy.

Yes, if you get a burst pipe at home, your home insurance can help put things right. To make a claim, give the LV= team a call on 0330 678 5000

For Text Phone first dial 18001. Calls will be recorded.

Lines open:

• Monday – Friday 8am – 8pm
• Saturday 8am – 4pm
• Closed Sundays and Bank Holidays

Yes, LV= use approved tradespeople and suppliers across the UK to inspect damage, replace goods and make home repairs. Better still, any repairs their recommended specialists carry out are guaranteed for 12 months.

Some people prefer to use their own tradesmen for repairs. If you decide this is the best option for you, you must speak to LV= before doing so. Call the LV= team on 0330 678 5000

For Text Phone first dial 18001. Calls will be recorded.

Lines open:

• Monday – Friday 8am – 8pm
• Saturday 8am – 4pm
• Closed Sundays and Bank Holidays

Subsidence is downward movement of the ground supporting the building, most commonly caused by:

• The shrinkage of clay subsoil following long spells of dry weather
• Trees and other vegetation which extract moisture from the soil causing it to shrink
• Leaking drains, which wash away the subsoil below foundations
• Mining activity

Trace and Access of water or oil leaks relates to the cover needed for the costs involved in finding the source of an escape of water or leakage of oil.

Once your new LV= policy has started, you will need to call the team at LV= on 0330 678 5196

For Text Phone first dial 18001. Calls will be recorded.

Lines open:

• Monday – Thursday 8am – 8pm
• Friday 8am – 6pm
• Saturday 9am – 5pm
• Closed Sundays

'Admin fees' can include adjustment fees, cancellation fees and duplicate document fees.

LV= do not charge any admin fees for home insurance policy amendments, cancellations, or duplicate documents.

Understanding our customers and their needs has always informed the products we offer and who we work with to provide them. By choosing LV=, we believe we will be continuing to work with a partner that shares our values and dedication to customers.

Working with LV= we can continue to ensure older drivers can find the right protection, with excellent customer servicing and claims support via UK-based call centres and online.

LV= is a leading insurance business offering a range of general insurance products. They are proud to be one of the UK’s largest personal lines insurers. Throughout their 180 year history, they have put people and customers at the heart of everything they do.